How do you communicate? Do you mind getting a phone call when you walk in the door from working all day long when you are ready for a nice dinner, not a thinly veiled sales pitch? How do you feel about the caller (even if it is a friend?) if you tripped over the dog when trying to get to the phone? You've had a long day and you sit down to watch your favorite show, and the phone rings. Do you pick it up or do you figure, "They will leave a message"?
As a Realtor, my phone is pretty much attached to my hand from 7 A.M. to 9 P.M. (no, it is not on 24 hours a day--sorry, I have to sleep), but I would love to hear from my clients and potential clients even if I am just sitting down to dinner. But do my clients and potential clients want to hear from me at inopportune times?
Would my potential clients rather receive a nice postcard in the mail that unobtrusively offers my services when the time is right? Just call me or e-mail me--at any time! Would my current sellers rather get an e-mail from me telling them about the showing feedback? Would my current sellers rather get a text asking if that showing time is okay? Would my current buyers rather get the new listings in their inbox or on the telephone?
Are the days of calling on the phone (putting aside the Do Not Call List) dead? Do people really want to be interrupted or would they rather get the message when they are ready to concentrate?
Buyers, Sellers, Agents--what do you think?
REALTOR®, ABR, e-PRO, IMSD, SRES, SRS
Chris K. Canfield
REALTOR®, ABR, CRS, e-PRO, GREEN, SRES